Customer Experience Associate

Customer Experience Associate

Job Summary of Customer Experience Associate:

This role focuses on delivering a friendly, seamless, and engaging shopping experience. It involves providing attentive guest service, handling transactions efficiently, and supporting store operations with pride and energy. The position plays a key role in creating a welcoming environment and ensuring guest satisfaction.

Job Duties and Responsibilities of Customer Experience Associate:

• Maximize sales potential by delivering exceptional service and creating positive interactions with guests.
• Engage with guests in an authentic manner and uphold a welcoming stance throughout the exchange.
• Cultivate authentic conversations to empathize with and fulfill the needs of guests.
• Promote guest participation in loyalty and credit programs to elevate customer engagement and loyalty.
• Conduct register transactions promptly and accurately to provide guests with a seamless experience.
• Uphold standards by keeping register areas organized and clean.
• Modify your approach based on different guest scenarios, using problem-solving abilities to resolve issues efficiently.
• Help advance team initiatives by following outlined procedures and enhancing a positive environment.
• Utilize the necessary systems and software as stipulated by the company.
• Conduct other tasks as directed.

Qualifications and Experience of Customer Experience Associate:

• Preference is given to those with customer service experience.
• Demonstrates strong communication skills and effective interpersonal techniques.
• Proficiency in operating independently and in conjunction with a team is required.
• Friendly and considerate demeanor with a strong emphasis on precision.
• Skill in utilizing Zebra PDA and POS technologies developed through direct application.
• Available for work during different times, including weekdays, evenings, weekends, and holidays.

Benefits of Customer Experience Associate:

• Diversity in health, dental, and vision insurance alternatives.
• Company-sponsored retirement plan with a matching component, commonly known as a 401(k) plan.
• Paid time off allows employees to recharge and rejuvenate, benefiting their overall well-being and productivity, while holiday pay compensates employees for their time and effort during holidays.
• Employee discount programs.
• Ongoing training and advancement possibilities.

About Bealls:

Bealls and Home Centric are part of Bealls Inc., a family-owned and operated retail company that proudly outfits the family for less. As a growing organization, Bealls continues to expand its footprint while maintaining a people-first approach. Bealls Inc. promotes authenticity, accountability, and work-life balance, providing a supportive and team-focused environment where associates are empowered to deliver an exceptional guest experience.